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Lightning Cleaning Services only accepts credit / debit card as form of payment. Credit card information is taken at time of booking. However, we DO NOT charge the card at this time. A hold will be placed on your account (for authorization) one (1) day before the service in the amount of your total balance. THIS HOLD IS NOT A CHARGE. Your card will be charged after the service has been completed and you will receive an invoice via email once this occurs. Unless otherwise noted, payment information must be collected from all customers and authorized prior to job starting. If your service is cancelled for any reason, this hold will be released within 2-5 days.

Lightning Cleaning Services is proud to offer our 100% Satisfaction Guarantee. If you’re not satisfied, we’re not happy. After the service, we ask you perform the mandatory inspection with your cleaning team. As a guideline, please use our cleaning checklist during the walk through. If you are not 100% satisfied with the work performed, our teams are happy to re-clean any missed areas per your request, FREE OF CHARGE at the TIME OF SERVICE. Note to INSPECT CAREFULLY: After you’ve done the walk through, Lightning Cleaning Services are complete. Any additional services will be charged accordingly. In an event where clients are unable due to not being home, available or choose not to perform the walk-through inspection, our 100% SATISFACTION GUARANTEE will be considered null and void. Pro Tip!: For a move out cleaning, we HIGHLY RECOMMEND you invite your landlord to the walk through inspection with the cleaners. To be able to best meet your expectations, you can also send us a cleaning checklist from the landlord prior to your service appointment.

Being there when we say we will be important to Lightning Cleaning Services. We reserve a time and team for each customer. Customers have up until 24 hours before their service appointment to make any schedule changes or cancellations. Cancellations made after this time will be charged a cancellation fee of $70.

With our flat-rate pricing model, we have a maximum number of hours that can be worked for each type of job. Exceeding that time, we charge a rate of $40 / hr. We do this to account for jobs that require more intensive work or time due to size. However, it’s rare that we ever go over, and we will always let customer know in advance of completion if we think we’ll go over the maximum hours allotted for their job.

We always do our best to show up on time, however we ask that customers please allow us a 1–2-hour window to account for traffic, parking, and other surprises along the way.