TRUST & SAFETY
Can I trust my cleaning professional?
All our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as Lightning Cleaning Services certified cleaners.
What happens if something goes wrong during my appointment?
If something goes wrong, we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
Is my billing information kept safe and secure?
We have three levels of security in place. First off, our booking page is protected by extended validation ssl. Secondly, our booking form has its own layer of 256-bit security. Third, credit card transactions are processed by Stripe and are layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
Do the cleaning professionals go through a background check?
Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
What is your 100% satisfaction guarantee policy?
If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
What is your refund policy?
If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within 24 hours). If after our re-clean is completed and you’re still not happy with the service, we offer a full refund.
Safety Policies
Reaching High Areas – We cannot guarantee we can reach high areas higher than 6′ ft. Due to liability & safety reasons, our teams are not able to climb on ladders or reach high areas.
Moving Large Appliances – We’re happy to clean around or underneath your large appliances, However, due to liability reasons our cleaners are not able to move them. If you’d like us to do this, we kindly ask that you please move large appliances for us.
Interior Window Cleaning – Window/s should be accessible via a 2-3 step ladder. Due to liability & safety reasons, our teams are not able to climb on ladders or reach high areas.
Screen Cleaning – We request that the customer remove screens for our cleaners. Due to liability reasons, our teams are not able to detach and/or install window screens.
Stain and Mold Removal
We cannot guarantee the removal of all stains and mold on grout and tile inside the bathroom and kitchen. However, will try our best to have it removed.
Move Out Cleaning
For the Move Out cleaning service, we kindly ask that all furniture and personal belongings be removed from the space before we start working. We also ask that customers do not schedule any moving during the time of their cleaning. This is to ensure that we can do the best job possible.
Also, if customers would like us to clean around or under any large appliances, we ask that they move them for us. Due to liability reasons, our maids are not able to move these types of items.
Deep Cleaning
We kindly ask that customers receiving Deep Clean service pick up clothing, personal items and clear up cluttered areas prior to our arrival. We make this request so that our cleaners can best access surfaces for cleaning.